I have a Dell Inspiron 17R Notebook (Inspiron 7720) and I have already checked for updates for my sound drivers. It says that all drivers are current and when I trouble shoot, it says that everything is working okay but still no sound. Here is a list of my sound devices. PLEASE, can you help me? Hi Randall, Thanks for posting your query to Microsoft forum. I will certainly help you with this. This issue could occur due to incompatible or corrupted device drivers.
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Let’s try to follow these methods below which can help us resolving this issue. Method 1: Run audio troubleshooter.
You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio. Follow the steps to run the troubleshooter: 1. Press Windows key on your keyboard 2. Type Troubleshooting and click Troubleshooting. Click on view all (on the left) 4. Select Playing Audio troubleshooter 5.
Follow the prompted steps to troubleshoot this issue. If the issue persist, follow method 2. Method 2: Update the sound drivers.
Step 1: Check for the latest driver update through Windows Updates. At the Start screen, type Windows Update. Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
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When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates. Incompatible or not properly installed graphics card drivers are the most common cause of this issue. Step 3: Check in compatibility mode. Download the drivers from the computer manufacture's website for Windows 10, if not available.
Follow these steps to install the drivers in compatibility mode and check if that helps. Download the driver from the manufacturer’s website.
Right-click on the driver setup file and click on ‘properties’. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists. You may also refer: Note: Steps applies to Windows 10.
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Try the above step and let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.
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Thanks for the speedy reply but none of your ideas worked. Finally went to Dell System Detect, ran it on my system. It came up with a driver download that, after I installed it, fixed the problem immediately.
Have two HP Envy 15 x 360 PC 64-bit laptops. On both computers we find an “Unknown device” under “Other devices” in Device Manager. We Uninstall it, but eventually it returns. Under Properties: General tab: “The drivers for this device are not installed. (Code 28) To find a driver for this device, click Update Driver.” However, it fails to find a driver. Details tab: Has different “Value” entries, depending on the “Property” selected. Sample posting to the Events tab/Information section: “Driver Management concluded the process to install driver nettap60.infamd64bec9f7 nettap60.inf for Device Instance ID ROOT NET 0000 with the following status: 0x0.” The hardware Id Value is root NetTap6 Any idea what this unknown driver is?
Please follow these steps: 1. In the Run box type devmgmt.msc.
Unknown devices would be listed as such and marked out with a yellow question mark. Select the unknown device or other device for which you need drivers and right click to access Properties. In the Properties window click on Details tab and select Device Instance Id or Hardware ID from the drop down. An alphanumeric string like this PCI VEN1217&DEV7130&SUBSYS012F1025&REV01 4&6B16D5B&0&33F0 is the identification marker for the device. Please provide this number so that we can suggest the appropriate driver.
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